Frontliner - Customer Service Representative

Join Chemarome Indonesia – A Dynamic International Company with European Heritage!

Chemarome Indonesia, a modern and forward-thinking company with deep European roots, is seeking passionate and customer-focused individuals to join our team as Frontliners in Banda Raya, Aceh. As a Frontliner - Customer Service Representative, you will be the voice of our company, ensuring our customers receive the highest level of service and support. This role is perfect for those who thrive in a dynamic environment and are eager to make a tangible impact on customer satisfaction.

In this role, you will handle incoming customer inquiries, resolve issues, and provide exceptional service through various communication channels. You will work closely with our sales and technical teams to ensure seamless customer experiences. This is an opportunity to grow within a company that values innovation, integrity, and customer-centricity.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries and complaints via phone, email, and chat platforms.
• Resolve customer issues promptly and professionally, ensuring customer satisfaction.
• Provide product and service information to customers.
• Document customer interactions and maintain accurate records.
• Collaborate with sales and technical teams to address customer needs.
• Monitor customer feedback and suggest improvements to service processes.
• Adhere to company policies and procedures related to customer service.
• Participate in training and development programs to enhance customer service skills.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or related roles.
• Excellent communication skills in both written and verbal form.
• Strong problem-solving and conflict resolution skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Proficiency in Indonesian and English languages.
• Active listening and empathy skills to understand customer needs.
• Ability to work independently and as part of a team.

🛠️ Keahlian

Lowongan Terkait