Lounge Manager - Premium Airport Hospitality (Makassar)

Join IAS Hospitality Indonesia, a leading international hospitality group, as a Lounge Manager in our premium airport lounge operations in Makassar, Sulawesi Selatan. This is a unique opportunity to lead a high-end hospitality environment, delivering exceptional service to our discerning clientele. In this role, you'll oversee daily operations, manage a team of 10-15 staff, and ensure the lounge meets the highest standards of cleanliness, ambiance, and service.

Our lounge in Makassar is a vibrant hub for business and leisure travelers, offering a premium experience with state-of-the-art amenities, including a business center, relaxation zones, and a variety of dining options. As Lounge Manager, you'll be responsible for creating a memorable experience for our guests, while also contributing to the overall success of our airport hospitality business.

If you're a seasoned professional with a passion for hospitality and a proven track record of leadership, we invite you to apply for this exciting opportunity to join our team at IAS Hospitality Indonesia in Makassar.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations of the lounge, ensuring high standards of cleanliness, ambiance, and service.
• Manage a team of 10-15 staff, providing leadership, training, and performance management.
• Coordinate with front office, housekeeping, and food and beverage teams to ensure seamless guest experiences.
• Monitor and analyze sales and operational performance, identifying areas for improvement and implementing corrective actions.
• Ensure compliance with health and safety regulations, as well as company policies and procedures.
• Develop and implement marketing strategies to attract and retain guests.
• Foster strong relationships with key stakeholders, including airline partners and corporate clients.
• Maintain a strong focus on guest satisfaction and continuous improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• Minimum 5 years of experience in a leadership role within the hospitality industry, preferably in an airport or high-end lounge setting.
• Strong understanding of airport hospitality operations and industry trends.
• Proven track record of managing teams, driving operational efficiency, and delivering exceptional guest experiences.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in English, both written and spoken.
• Knowledge of POS systems, such as Sabre, Amadeus, or similar.
• Valid SIM card and ability to work in a fast-paced, high-pressure environment.

🛠️ Keahlian

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